8bgame Privacy Policy

1 Introduction

8bgame is committed to protecting the privacy and personal data of every individual who interacts with our platform. We understand that players in Pakistan — whether in Karachi, Lahore, Faisalabad, Islamabad, or anywhere else across the country — trust us with sensitive personal and financial information, and we take that trust very seriously.

This Policy applies to all personal data processed by 8bgame in connection with the operation of the 8bgame platform, including data collected through account registration, KYC verification, payment processing, customer support interactions, and your general use of the website. It covers data collected from players residing in Pakistan and from all other jurisdictions where 8bgame is accessible.

8bgame acts as the data controller for all personal information collected through the platform. This means we determine the purposes and means of processing your personal data and bear primary responsibility for ensuring it is handled in accordance with applicable data protection principles.

2 Personal Data We Collect

8bgame collects the following categories of personal data from players and users of the platform:

3 How We Collect Your Data

8bgame collects personal data through the following channels and mechanisms:

• Direct provision by you: Information you submit when registering an account, completing KYC verification, making a deposit or withdrawal, contacting customer support, participating in promotions, or completing surveys.
• Automated collection: Technical and usage data collected automatically when you visit and interact with the 8bgame platform, through server logs, cookies, pixel tags, and similar tracking technologies as described in Section 6.
• Third-party sources: Identity and fraud-related data received from KYC verification service providers, payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay), and anti-fraud screening services, for the purpose of verifying your identity and detecting suspicious activity.
• Public sources: In limited circumstances, 8bgame may verify information against publicly available records, such as official sanctions lists or PEP (Politically Exposed Person) databases, as part of our AML compliance obligations.

4 How We Use Your Personal Data

8bgame uses the personal data we collect for the following specific purposes:

• Account creation and management: To register your account, verify your identity, maintain your player profile, and provide access to all 8bgame services.
• Payment processing: To process deposits and withdrawals via your chosen payment method, reconcile transactions, and maintain accurate financial records.
• Regulatory and AML compliance: To fulfil our Know Your Customer (KYC) obligations, conduct anti-money-laundering checks, and comply with applicable legal and regulatory requirements.
• Customer support: To respond to your enquiries, investigate and resolve disputes, and maintain records of your interactions with our support team.
• Responsible gaming: To monitor gaming patterns, identify indicators of problem gambling, administer self-imposed limits and exclusions, and proactively reach out to players who may need support.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, bonus abuse, and other prohibited activities.
• Platform improvement: To analyse usage patterns, test new features, fix bugs, and optimise the overall player experience on the 8bgame platform.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, subject to your communication preferences and the marketing opt-out rights described in Section 13.
• Legal obligations: To comply with court orders, regulatory investigations, or other legally binding requests for information from competent authorities.

5 Legal Basis for Processing

8bgame processes your personal data on the following legal bases, depending on the purpose of processing:

• Contractual necessity: Processing required to perform our obligations under the 8bgame Terms and Conditions, including account management, payment processing, and customer support.
• Legal obligation: Processing required to comply with applicable laws and regulations, including AML/KYC requirements, tax reporting obligations, and responses to lawful authority requests.
• Legitimate interests: Processing carried out in pursuit of 8bgame's legitimate business interests, including fraud detection, platform security, responsible gaming monitoring, and general platform improvement, where such interests are not overridden by your fundamental rights and freedoms.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for marketing communications and any optional data uses not covered by the bases above. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6 Cookies & Tracking Technologies

8bgame uses cookies and similar tracking technologies on the platform to enable core functionality, improve performance, and understand how players interact with the site. The following types of cookies are used:

• Strictly necessary cookies: Essential for the platform to function. These include session authentication tokens, security cookies, and load-balancing cookies. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings, preferred currency display (PKR), and responsible gaming reminder intervals, to provide a more personalised experience.
• Analytical cookies: Collect anonymous aggregate data about how visitors navigate the platform — pages visited, features used, time spent — to help us improve the user experience. This data does not identify you individually.
• Security cookies: Help detect and prevent fraudulent login attempts, credential stuffing attacks, and other account security threats by flagging unusual access patterns.

You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent certain core features of the 8bgame platform from working correctly. 8bgame does not use third-party advertising cookies or permit external ad networks to place cookies on the platform.

7 Third-Party Data Sharing

8bgame does not sell, rent, or trade your personal data to third parties for their own marketing purposes under any circumstances. Data is shared with third parties only in the following tightly controlled situations:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20 wallet infrastructure providers receive only the financial data necessary to process your transactions. Each processor is bound by its own data protection obligations.
• KYC verification providers: Identity document details and, where required, facial verification data are shared with our KYC partner solely for the purpose of verifying your identity and age in compliance with our regulatory obligations.
• Gaming software providers: Game round data (but not personal identity data) may be shared with casino game suppliers for the purpose of game round verification, RNG certification audits, and dispute resolution.
• Fraud and AML service providers: Technical data such as IP addresses, device fingerprints, and transaction patterns may be processed by specialist anti-fraud and AML screening platforms to identify and prevent prohibited activity.
• Legal and regulatory authorities: 8bgame will disclose personal data to competent governmental, regulatory, or law enforcement authorities where legally required to do so by a valid court order, regulatory notice, or applicable law. We will, where legally permitted, notify you of such disclosure.
• Professional advisors: Lawyers, auditors, and other professional advisors who require access to data in the course of providing services to 8bgame are bound by strict confidentiality obligations.

8 International Data Transfers

8bgame operates as an international gaming platform and some of the third-party service providers we use may process your personal data in jurisdictions outside Pakistan. Where personal data is transferred internationally, 8bgame ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections applied within Pakistan.

Safeguards used for international transfers include contractual data protection clauses equivalent to internationally recognised standard contractual clauses, transfers to jurisdictions that maintain adequate data protection frameworks, and binding processor agreements that impose equivalent security and purpose-limitation obligations regardless of where data is stored or processed.

If you would like more information about the specific safeguards applied to any international transfer of your personal data, please contact us at [email protected].

9 Data Security

8bgame implements a comprehensive, layered security programme to protect your personal data against unauthorised access, disclosure, alteration, or destruction. Our security measures include:

• Encryption in transit: All data transmitted between your device and 8bgame is encrypted using TLS 1.2 or higher. Our platform enforces HTTPS on all pages and rejects unencrypted connections.
• Encryption at rest: Sensitive stored data — including identity documents, payment details, and account credentials — is encrypted at rest using AES-256 or equivalent encryption standards.
• Access controls: Access to personal data within 8bgame's systems is restricted on a strict need-to-know basis. Staff access is governed by role-based permissions, and all access events are logged and monitored.
• Two-factor authentication: 8bgame offers SMS OTP-based two-factor authentication to all account holders and strongly recommends its use to protect your account from unauthorised access.
• Regular security testing: 8bgame conducts periodic vulnerability assessments and penetration tests, conducted by independent security specialists, to identify and remediate potential weaknesses before they can be exploited.
• Incident response: In the event of a data breach that is likely to result in a risk to your rights and freedoms, 8bgame will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

10 Data Retention

8bgame retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, including satisfying any applicable legal, regulatory, accounting, or reporting requirements. The following general retention guidelines apply:

• Active account data: Maintained for the full duration of your account relationship with 8bgame, plus an additional period following account closure as required by our legal and AML obligations.
• KYC and identity documents: Retained for a minimum of five years following account closure, in compliance with standard anti-money-laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of five years from the date of each transaction.
• Customer support communications: Retained for two years from the date of the last interaction, unless the communication is relevant to an ongoing dispute or legal proceeding.
• Technical and usage data: Aggregated or anonymised after twelve months; individually identifiable technical logs retained for up to six months for security and fraud investigation purposes.
• Marketing consent records: Retained for the full period during which you are subscribed plus an additional record-keeping period of two years to evidence that consent was validly obtained.

Upon expiry of the applicable retention period, personal data is either securely and permanently deleted or anonymised in a manner that prevents re-identification. Anonymised data may be retained indefinitely for aggregate analytical purposes.

11 Your Data Rights

As a player on the 8bgame platform, you have the following rights with respect to your personal data. You may exercise any of these rights at any time by submitting a request to [email protected]:

• Right of access: You have the right to request a copy of all personal data 8bgame holds about you, together with information about how it is being processed. We will respond to access requests within 30 days.
• Right to rectification: If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update certain account details directly through your 8bgame account dashboard.
• Right to erasure: In certain circumstances — such as where data is no longer necessary for the purpose it was collected, or where you withdraw consent — you have the right to request deletion of your personal data. Note that this right may be limited where we are required to retain data for legal or regulatory compliance purposes.
• Right to restrict processing: You may request that 8bgame suspend the processing of your personal data in certain circumstances, such as while a rectification request is being assessed.
• Right to data portability: Where processing is based on your consent or on contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where processing is based on legitimate interests or where data is being used for direct marketing purposes. We will cease processing upon receipt of a valid objection unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing conducted before the withdrawal.

12 Children & Minors

8bgame maintains a strict 21+ age policy. The platform is not intended for, directed at, or designed to appeal to individuals under the age of 21. 8bgame does not knowingly collect personal data from anyone under the age of 21.

Age verification is conducted as part of the KYC process for all account registrations. Where 8bgame discovers or has reasonable grounds to believe that a player under the age of 21 has registered an account or is using the platform, the account will be immediately suspended, all gaming activity will be voided, and any deposited funds will be returned to the source payment method pending verification of the deposit ownership.

If you are a parent or guardian and believe your child may have accessed 8bgame, please contact us immediately at [email protected] so we can investigate and take appropriate action. We take all reports of underage access extremely seriously and will act swiftly.

13 Marketing Communications

With your consent, 8bgame may send you promotional communications about bonuses, new games, PSL betting promotions, seasonal offers, and other platform updates via email or SMS to your registered contact details.

You can manage your marketing communication preferences at any time through the following methods:

• Updating your communication preferences in the Notifications section of your 8bgame account dashboard.
• Clicking the unsubscribe link included in every marketing email we send.
• Sending an opt-out request to [email protected] with the subject line "Marketing Opt-Out".

Please allow up to 5 business days for your opt-out preference to take effect across all communication channels. Note that even after opting out of marketing communications, you will continue to receive essential transactional messages relating to your account — such as deposit confirmations, withdrawal notifications, security alerts, and KYC requests — as these are necessary for the provision of the 8bgame service.

14 Updates to This Privacy Policy

8bgame reserves the right to update, revise, or replace this Privacy Policy at any time to reflect changes in our data processing practices, the services we offer, applicable legal requirements, or regulatory guidance. The date of the most recent revision is displayed at the top of this page.

Where changes are material — for example, where we introduce a new purpose for processing personal data or change the categories of third parties with whom we share data — we will provide advance notice via email to your registered address or via a prominent notice on the 8bgame platform, at least 14 days before the changes take effect. Your continued use of the 8bgame platform after the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms.

We encourage you to review this Privacy Policy periodically to stay informed about how 8bgame is protecting your personal information. Previous versions of this Policy are available on request from [email protected].

15 Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or about the way 8bgame handles your personal data, please contact our data protection team using the details below. We are committed to resolving all privacy-related enquiries fairly and promptly.

• Email: [email protected]
• Subject line: "Privacy Policy Enquiry" or "Data Rights Request"
• Response time: Within 72 hours for general enquiries; within 5 business days for formal data rights requests

Please include your registered account username in all correspondence to help us locate your account records and respond to your query accurately and efficiently.